Frequently Asked Questions

Getting started is straightforward:

1. Create a free account at kelleco.com/account/create
2. Set up your seller profile and store
3. Choose the UK charity you want to support with your sales
4. List your products and go live

Your store will have its own unique URL on Kelleco (kelleco.com/stores/your-store-name).

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All products listed on Kelleco must meet our ethical standards. Products must be one or more of the following:

• Vegan or vegetarian (mandatory for all food and grocery products)
• Eco-friendly or sustainably made
• Ethically sourced
• Handmade products from conscious creators

If you are unsure whether your products qualify, email us at uk@kelleco.com before registering.

No subscription fees. No monthly fees. No hidden costs.

Kelleco charges a single 10% commission on each sale:

• 90% goes directly to you
• 5% is donated to your chosen UK charity
• 5% covers Kelleco's running costs

A £2.50 processing fee is applied every time you request a payout. That's it.

You can request to payout your funds at any time. Each transfer carries a £2.50 processing fee. Payments can be made to a business account, personal account or directly to a charity organisation.

Absolutely. All sellers get access to their Kelleco Seller Portal at sellers.kelleco.com, where you can manage your product listings, update your store profile plus view your orders & sales.

Yes. Choosing a charity is part of the Kelleco commitment to giving back. You can select any charity from our approved list. If your preferred UK registered charity is not listed, contact us with your suggestions and we will do our best to add it. Browse our current charity partners at kelleco.com/charities.

Kelleco charges our sellers a 10% commission fee on every sale. Half of that (5% of the total sale value) is automatically set aside for the seller's chosen charity. The remaining 5% covers Kelleco's running costs.

The seller chooses the charity. Each seller on Kelleco selects a UK registered charity to receive 5% of every sale they make. You can see which charity a seller has chosen on every product page and on their store page.

Yes. All the good causes featured on Kelleco are UK-registered charities (verified via their charity registration number) or a regulated CIC. You can explore all our supported charities at kelleco.com/charities.

Absolutely. If your preferred charity is not yet on our approved list, please email us at uk@kelleco.com with the charity's name and registration number. We use GivingIsGreat.org to verify UK charities, which lists over 150,000 registered organisations.

Yes. Our Supported Charities page lists all the charities currently supported by Kelleco sellers. Click on any charity to see all the products whose sales benefit that cause.

Kelleco was founded by Ben & Simon Wright, two friends with over 50 years of combined e-commerce and marketing experience. The marketplace is named in honour of Kelly, Simon's late wife. Kelly lived an eco-conscious, plant-based lifestyle, competed in triathlons while living with incurable cancer and raised thousands for cancer charities. Kelleco is her legacy.

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The name combines "Kell" (from Kelly) and "Eco" (for the eco-conscious values Kelly lived by). As Simon puts it: "A marketplace honouring Kelly's eco-friendly lifestyle and her commitment to giving back."

Yes. Kelleco Ltd is a UK company based in the south east of England and our supported charities are all UK-registered organisations.

You can reach us by email at uk@kelleco.com. You can also find us on Facebook, Instagram, X and YouTube.